Get in Touch With Our Team
This is the contact page for Non GamStop Casinos, the editorial guide at highlandcookhouse.co.uk. The people behind this site are independent writers and researchers who review and assess online casinos that operate outside the GamStop self-exclusion scheme for UK players aged 18 and over. If you have something to say to us directly, this is the right place.
What We Can Help With
Our team is happy to hear from readers on any of the following:
- Factual corrections — if something in a review looks out of date or inaccurate, please tell us and we will look into it promptly.
- Feedback on the quality or usefulness of our editorial content.
- Suggestions for casinos or topics you feel we have overlooked.
- General questions about how the site works or how we assess the operators we cover.
We are an editorial team, not a casino operator. We have no access to any player account, no ability to process or reverse transactions, and no authority over any casino's support or compliance teams. If your question concerns a deposit, a withdrawal, a bonus dispute, or any other account matter, the casino's own customer support is the only team that can resolve it — please contact them directly.
How to Reach Us
Send your message to [email protected]. We aim to reply within three working days. During busy periods it may take a little longer, but every genuine message receives a response.
To help us get back to you as quickly as possible, please include the following in your email:
- The page or casino review your message relates to — a URL or the name of the operator is enough.
- A clear description of the issue or question.
- Your preferred name, so we can address you properly in our reply.
Privacy
Any personal details you share with us when making contact are handled in line with our Privacy Policy. We do not pass your information to third parties for marketing purposes.
A Note on Responsible Gambling
If you or someone you know is finding it difficult to stay in control of their gambling, free, confidential support is available through GamCare and BeGambleAware. Please reach out to either organisation — they are there to help, not to judge.